Fulfillment Policy

Last modified: July 9, 2025

Fulfillment Policy for Credit Card Payments via Stripe®

These policies will aid users in determining how Kevin Erickson DBA KevinEpoker fulfills orders and payments made by credit card via the payment processor Stripe.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company, KevinEpoker. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of Nevada. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Fulfillment Policy

At KevinEpoker, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.

Delivery Policy

We sell digital coaching and consulting services. We deliver our services to clients via electronic and telephonic means (such as Zoom and Discord) pursuant to our client’s requests and our service agreement.

Refunds

We may offer refunds in the following conditions:

If the service has not been performed at all during the term of our contract or if during the period of our coaching engagement, you are unsatisfied with the service and request a refund during the term of your active engagement (e.g., during the 10-week program, unless explicitly agreed upon otherwise).

Exceptions

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

You attempt to receive a refund after your paid coaching period has expired.

Cancellation Policy

Once a coaching contract has been signed and the engagement has begun, cancellations are not permitted.

How to make a complaint

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to KevinEpoker@gmail.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us & Customer Service Contact Details

For enquiries or comments regarding this Policy, customers may email KevinEpoker@gmail.com, telephone +1 503-381-1898, or by regular mail at [Your Business Address, Las Vegas, NV, ZIP Code, USA].